What Happens When EVA Air Changes Your Flight?

Suppose you have experienced a situation where EVA Air has changed your flight. Then, in that case, the flight fare will be recalculated. After that, you’ll be able to get a refund if your booking has been downgraded. However, if your booking has been upgraded, you would need to pay the extra charge accrued on your booking.

You can get the refund in the form of vouchers or even in the form of cash. You only need to make sure that you have applied for the rebate by filling up the form.

Claim Your Refund After EVA Air has Changed the Flight:

Once your flight has been changed by EVA Air. Then you would need to make sure that you apply for the refund you deserve due to the change in cost. For that, you can fill out the refund claim form. Or you can even contact the customer support team regarding it.

  • Get on EVA Air’s official website.
  • Select the search option and then write “Refund claim”.
  • Once you have searched it, you’ll come across the direct link to the refund form after the search is over.
  • Fill up the form and then press the option of submitting.

That is it. Once you have submitted the form, you’ll get the refund in seven to twenty business days. That means if you have made the payment through a credit card, then you’ll be getting the rebate in seven business days, and if you made the payment through the credit card. Then you’ll be able to receive the refund in twenty business days. After that, you’ll be ready to fly on the EVA Air change flight. However, you can even contact customer support by following the options below if you have not received the refund.

How Can I Claim a Refund With the Help of Customer Support?

To claim a refund with EVA Air, you would need to make sure that you have walked on the route below;

Speak to the Agent:

Call EVA Air’s official number. Now you would need to select the option regarding the refund on the IVR. After that, you’ll come across the executive from the refund team. You would need to inform the agent that, ‘EVA Air changed my flight’. After that, the executive is going to process the refund for you. And in a short period, you’ll receive it.

Live Chat with the Executives:

  • Get on EVA Air’s official website.
  • Now tap on the button “Contact us”.
  • On the new page, you’ll come across the live chat button.
  • Tap on the option mentioned above, and then you’ll connect with the member from the customer support.

Once you have explained your query, the executive will process the refund for you. You just need to make sure that you have followed the information provided here. After that, even if your flight is changed, you also won’t face any issues.