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How do I Contact Philippine Airlines?

Tips to Contact Philippine Airlines Customer Service:

Philippine Airlines is a prominent airbus service provider that is known for taking good care of its customer’s convenience. To ensure their convenience it provides 24/7 assistance with its amazingly supportive customer service team. If you wish to contact the airline, then you need to reach out to the customer service of Philippine Airlines. To contact the airline, you can use the below-given ways:

Via Phone:

The airline provides instant assistance to the customers in need via call. The call support team remains available all the time to help you with your queries. So, you can call on Philippine Airlines phone number 1-800-435-9725 anytime to get your query resolved. This is one of the most convenient ways of contacting Philippine Airlines.

If you wish to book a flight or make changes to an existing reservation such as rebook, change route, refund, contact PAL's hotline:

  • The USA and Canada Hotline: 1-800-435-9725 / 1-800-I-FLY-PAL
  • Pacific Daylight Time: 5:00 AM to 10:00 PM
  • Eastern Daylight Time: 8:00 AM to 1:00 AM
  • Hawaii Time: 2:00 AM to 7:00 PM

Email:

You can also contact Philippine Airlines through email for assistance. To reach out via email wecare@pal.com.ph, you need to drop an email to the email address of the airline regarding the issue. This will also help you in getting assistance on your query related to Philippine Airlines.

You can also contact the Philippine Airlines customer service via social media. For this, you just need to leave a message on any of the social media pages of the airline. The pages are regularly updated by the customer service team. So you will get a revert in a very short time on your message.

How do I Contact Philippine Airlines by Email?

Philippine Airlines email support allows you to seek assistance on your queries without any difficulty. However, it does not provide instant help, if you reach out via email. But you will surely get help from the Philippine Airlines’ live agent within 24 hours. To reach out via email, you can follow the steps given below:

What is the Email Address of Philippine Airlines?

Tips to Contact Philippine Airlines Via Email:

  • First, you need to visit the official website of Philippine Airlines and locate the email address of the support team.
  • Now you need to draft an email, telling clearly about your issue.
  • Now you need to send a message to the official email address wecare@pal.com.ph
  • After sending the email, you need to wait for at least 24 hours. You will surely get a revert within one day on your email.

How do I Complain to Philippine Airlines?

If you don’t want to contact customer service, then you can also make a complaint regarding your issue. To make a complaint regarding your issue, you need to fill a complaint form available on the website of the airline. If you don’t know how to register a complaint with Philippine Airlines, then you can follow the below-given instructions:

  • You first need to visit the official website of Philippine Airlines.
  • Now you need to head over to the contact us page of the website.
  • On the contact page, you need to navigate and click on the complaint form.
  • Now you need to fill in all the required details in the form.
  • At last, you need to hit the Submit form.

Where to File a Complaint Against Philippine Airlines?

Response to Customer Complaints:

  • PAL responds quickly to customer complaints. Information about where to submit a written complaint is available on the official website www.philippineairlines.com. Available by PAL personnel or authorized representatives at ticket counters, on request, at boarding gates, and at e-ticketing confirmations.
  • PAL will accept written complaints within 30 days of receipt, and they will send an actual written response within 60 days of receipt of the complaint.
  • They have a customer relations office that responds to passenger complaints and feedback. They really welcome your feedback and they have many avenues for how you can air your complaints. They have Customer Action Report (CARE) forms available at ticket offices and in-flight that you can complete and forward to the Customer Relations Office for handling and feedback. Similarly, they have a dedicated email address wecare@pal.com.ph which is indicated on the e-ticket itinerary receipts for easy access.

How do I Contact Philippine Airlines for a Refund?

Tips to Contact Philippine Airlines for Refund:

  • If you want to know can I get a refund on my flight using Manage Bookings? So you need to request on the Reservation Hotline at +632 8855-8888 and the US and Canada toll-free number 1-800-435-9725, or a ticket refund can be requested through any PAL ticket office.
  • You can also make a refund via email at Refunds_domestic@pal.com.ph for Domestic, Refunds_intl@pal.com.ph for Outside the Philippines, and Onlinebooking_refunds@philippineairlines.com for through the PAL website.

After submitting the form, someone from customer service will get back to you within 24 hours to resolve your issue. For more details such as Philippine Airlines contact number and email address, you can visit the official website of the airline.

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